Services
Property Management Services
Alfred Property Management works primarily in London and the Home Counties, however can deliver property services across England.
The owners and senior management have been delivering property management services to the highest standards for over 35 years – we are an experienced and accredited residential property company. This knowledge means we have a greater understanding that managing apartment blocks requires a different skill set and services to managing residential estates.
Who we work with- Working with a range of property developers from a National House Builder to a private investment estate, we utilise our expert manpower, latest online resources, and a trusted, certified, and insured network of contractors. We operate in line with and are regulated by the top organisations in the industry, including ARMA, RICS AND IRPM, and employ accredited residential managers with years of experience, which means we have the best teams using the correct internal procedures and controls to effectively manage any estate in London.
Putting residents first- We treat each development with an individual approach, targeting the needs of the client and those of the homeowners alike. For a smooth handover, our onboarding team pride themselves in welcoming new customers and setting their account onto our online Portal to make managing their account as easy as possible.
We are dedicated to customer service, to ensure our customers’ queries are answered personally. We have always recognised the need to employ specialists who can handle all that a property requires, to deliver professional property services that our clients expect – and more.
Block Management
Our 35+ years’ in block management, development, financial and customer service industries goes way beyond just maintaining living spaces.
Alfred Property Management has built a knowledge bank that covers everything a well maintained block needs in order to be safe, compliant, expertly maintained and financially managed.
Our apartment block management services include scheduled cleaning and general maintenance, redecoration of entrances and hallways and ensuring machinery and lifts have regular risk assessments. The safety of staff and residents is always high on the list, with residential block management H&S services provided by our Group support network.
Apartment blocks have evolved into complex buildings, often with additional and specific considerations such as leisure facilities, function rooms and concierge parcel tracking – and we have the right block property management systems and processes in place to deliver whatever is required.
Residential Estate Management
Community based management services for residential estates of any scale.
To achieve the level our residential property management clients expect, our qualified teams ensure high standards of maintenance and repairs for all external areas such as green spaces, grounds maintenance, parking, as well as block communal areas. With mixed-use estates all apartment blocks have scheduled cleaning and general maintenance, including redecoration of entrances and hallways and we ensure that all machinery and lifts have regular risk assessments. The safety of staff and residents is always high on the list, with residential property management H&S services provided by our Group support network.
We treat each residential development with an individual approach, targeting the needs of the client and those of the residents and their environment alike. For a smooth handover, our onboarding team pride themselves in welcoming new customers and setting their account onto our online Portal to make managing their account as easy as possible.
Communities – Nurturing a thriving community (or placemaking) requires creativity and planning. From the initial welcome, residents are encouraged to engage in activities designed to build friendships, trust and a sense of belonging. We tailor everything to the site – it’s facilities and open spaces, as well as the needs of the people living there.
Providing group spaces, places for interaction and fun helps to promote a healthy lifestyle and a sense of belonging. We know it has to be done in the right way and with every consideration for the residents and environment alike. Whilst some ecological aspects of the site may seem prohibitive, to us they are an exciting challenge – such as creating a wildflower garden, an art gallery within a pavillion or an outdoor gym for all ages to enjoy.
Open Space Management
Open space management is important to the health and welfare of both wildlife and residents.
Maintaining natural habits helps to the protect species who were living there well before the site became a development, and we take consultation from environmentalist services to ensure stability of the landscape.
Financial Management
Protecting our clients’ and customers’ investments – we have internal resources that cover administrative functions such as finances.
Our financial management services include the preparation of budgets, organising billing and the collection of service charges from service charge property. We also advise on insurance policies and claims, and our property management system maintains up to date records of all transactions made.
Service charge management- The collection of service charges is of course the cornerstone of our role as a service charge management company. Without the payment of service charges there are no funds to deliver the services on a development. Our service charge team are highly experienced in the management of service charges from ensuring that service charge demands are sent out well in advance of the due date, to a robust but pragmatic credit control process for overdue accounts.
We use an industry recognised software system which supports both financial and property management operations. Regular reports for the client can be configured to reflect precisely the information the client requires. All reports are bespoke to each client.
Cost control- Clearly a vital part of ensuring strong financial management and the accuracy of the reports is strict cost control monitoring and correct allocation of expenditure. This begins with our internal procurement process which provides management oversight over obtaining quotes, instructing works and authorising invoices within set financial levels. The Property Management teams are responsible for monitoring these aspects to ensure the money we are entrusted with is used efficiently.
Contractor Management
Confidence in contractor choice.
Whether it is a regular cleaning contract or replacing the roof, we take the same amount of care in ensuring our contractors are competent, properly insured, safe and provide value for money for our clients.
Before starting work on a property or development managed by Alfred, all contractors:
- Are vetted by us or provide evidence of current CHAS Accreditation
- Submit site-specific risk assessments and method statements (RAMS) for the work to be carried out,
- Are issued with Permits to Work, (where necessary)
Suggested contractor list – Sourcing contractors with a good health and safety record allow our property teams, and the residents on the properties we manage, to be confident that the work is carried out safely. We maintain a list of approved contractors who are approached to tender for the work. We will not accept shortcuts and do not always select the cheapest quote. Instead, we prefer to work with competent, reliable contractors who are available locally to us wherever we are and provide value for money for our clients.
Helping RMCs – If you’re an RMC you may be considering choosing contractors yourself, however, this comes with certain responsibilities. Let us help with contractor procurement, by our H&S specialists vetting the contractors for you. This will reduce any risk that may come from a contractor injuring themselves, damaging third party or damaging your home whilst working on site.
